Umrah FAQs

At Tawaf Global Services, we believe that pilgrims are not just travelers—they are the honored Guests of Allah (SWT). Serving them with honesty, transparency, and dedication is our mission, ensuring a seamless and fulfilling experience every step of the way.

Our Philosophy

We are committed to transforming your Umrah and Hajj journey into a spiritually enriching and hassle-free experience. Guided from a blend of Islamic expertise and religious values, our professional team focuses on elevating the standard of religious travel and hospitality.

Local Support in the Holy Cities

Our dedicated team in Mecca and Madinah are always available to provide on-ground support. From arrival to departure, we ensure you feel well informed, safe, and cared for throughout your spiritual journey.

Expertise in a Changing World

In today’s fast-changing travel environment, staying updated on airline policies, hotel regulations, and visa requirements is critical. We work tirelessly to provide you with the most accurate and up-to-date information, enabling a smooth and hassle-free journey.

Comprehensive Services

Through our advanced digital platform, you can conveniently plan your entire Umrah trip from the comfort of your home. Our services include:

• Worldwide Flight bookings
• Hotel reservations
• Travel insurances
• Ground transportation arrangements
• Professional tour guidance
• E-visa processing

Trusted Partnerships

Our strong relationships with airlines, hotels, and transport services in Mecca and Madinah give us the confidence to promise a reliable and safe pilgrimage experience.

When you choose Umrah with TGS, you’re not just booking a trip—you’re partnering with Professionals they will guide you on your spiritual journey to the House of Allah (SWT).

Start your blessed journey today. Inquire now!

The Umrah visa is a permits traveler to enter Saudi Arabia for up to 30 days, with a validity of 90 days from the date of issuance. Pilgrims must complete their Umrah rituals and exit Saudi Arabia within this time frame. Below are the key requirements and details for obtaining an Umrah visa:

Essential Documentation

1. Computerized Passport (MRP-Machine Readable Passport)

• Applicant must have a 6-Month valid passport from travel date to beyond.

2. Recent Passport-Sized Photographs

• A color photo with a light blue background.
• The applicant’s face must be fully visible and directly facing the camera. Angled or side views will not be accepted.

3. Confirmed Airline Ticket

• The ticket must be on same Airline with outbound and inbound on same reservation PNR-Passenger Name Record.

4. Residency Permit

• If the applicant is not a citizen of the country where they are applying, a valid residency permit is required.

Health and Vaccination Requirements

1. Vaccination Certificates

• Meningococcal Meningitis: Required for all applicants.
• Yellow Fever: Mandatory for applicants from high-risk countries.
• Polio: Required for applicants from high-risk countries.
• Certificates must have been issued at least 10 days before arrival and must not exceed three years of validity.
• Pilgrims must carry these certificates into Saudi Arabia.

2. COVID-19 Vaccination

• Although not a direct requirement for the Umrah visa, a valid COVID-19 vaccination certificate is necessary for entry into Saudi Arabia.

Additional Requirements

1. Religious Certification

• Applicants whose names do not clearly indicate their Islamic faith must submit a certificate issued by a mosque or Islamic center confirming their Muslim identity.

2. Approved Travel Agent

• After gathering the necessary documents, it is highly advised to enlist the services of an authorized travel agent listed on the Ministry of Hajj and Umrah’s official website.

By following these guidelines and enlisting the support of an approved travel agent, you can ensure a smooth and hassle-free application process for your Umrah journey.

Begin your spiritual journey with confidence and preparation. Let us assist you every step of the way!

Absolutely! Visitors to Saudi Arabia holding a tourist visa are eligible to perform Umrah. To do so, they simply need to obtain Umrah permits through the Eatmarna or Tawakkalna applications.

Opting for a tourist visa to perform Umrah comes with several advantages:
1.  Extended Stay: Tourist visas often allow for a longer duration of stay compared to traditional Umrah visas.
2. Multiple Entries: Enjoy the flexibility of entering and exiting Saudi Arabia multiple times during the visa’s validity period.
3. Freedom of Choice: Customize your journey by selecting accommodations and other services that best suit your needs.

This option not only simplifies the process but also provides added convenience for pilgrims. Embark on your spiritual journey with flexibility and ease!

Pilgrims intending to perform Umrah can choose between two primary visa options: Tourist Visa and Umrah Visa. Here’s a breakdown of both:

1. Tourist Visa

A tourist visa is a flexible option for travelers from 66 eligible countries.

• Eligibility: Citizens of eligible countries can apply online at visa.visitsaudi.com or obtain the visa upon arrival at Saudi airports. Immigration/visa Fee applicable if any. If your country is not in the list contact the nearest Saudi Arabia Embassy or Authorized Umrah Tour Operator.
• For Permanent Residents: Residents of eligible countries who are not citizens can apply through the Saudi Embassy in their country of residence.
• Additional Options: Pakistani passport holding valid U.S. UK, Japan Schengen visas with one mature trip may also get VOA- Visa on arrival for a Saudi tourist visa via the Saudi Embassy or upon arrival. (This service may change please must check it before travel.)
• 
  COVID-19 Vaccination Requirements: Travelers must have received two doses of approved vaccines (AstraZeneca, Pfizer, Moderna, or Johnson & Johnson). Those vaccinated with Sinopharm or Sinovac require an additional dose of an approved vaccine.
• Age Limit: There is no age restriction for tourist visas.
• Flexibility: Pilgrims can perform Umrah with a tourist visa and enjoy added benefits like extended stays and custom travel plans according visa validity.

2. Umrah Visa

The Umrah visa is designed specifically for pilgrims intending to perform Umrah.

• How to Apply: Obtain the visa through authorized travel agencies, such as tgs.com
• Validity & Entry: The visa is a single-entry permit valid for 30 days.
• Requirements: Pilgrims must book a hotel and ground transportation package to secure this visa.
• COVID-19 Vaccination Requirements: Same as the tourist visa—two doses of AstraZeneca, Pfizer, Moderna, or Johnson & Johnson are required. Those vaccinated with Sinopharm or Sinovac must have an additional dose of an approved vaccine.

With these options, travelers can choose the visa type that best suits their needs for a smooth and fulfilling Umrah journey.

Obtaining a tourist eVisa for Saudi Arabia is a simple and streamlined process for eligible travelers. Here’s how it works:

For Eligible Countries:

• Travelers from eligible nations can easily apply for a tourist eVisa online through the official tourism e-portal: visa.visitsaudi.com.

For Non-Eligible Countries:

• Visitors from countries not included in the eligible list can apply for a consulate visa through the Ministry of Foreign Affairs portal: www.mofa.gov.sa.

Costs:

• Tourist eVisa Fee: SAR 525
• Processing Fee: SAR 10
• Health Insurance: Included in the visa fee to ensure travelers are covered during their stay.
• Additional COVID-19 Insurance Fee: Travelers with an existing tourist visa lacking COVID-19 insurance will need to pay an additional fee of SAR 40 upon arrival at the airport.
  Note: Visa fee and on arrival fee may be change please always verify it before travel

This comprehensive approach ensures a hassle-free visa process for tourists eager to explore the rich cultural and spiritual treasures of Saudi Arabia.

It is highly recommended to adhere to the rules and perform Umrah during the time slot specified on your Umrah permit.
If, however, you miss your designated time, there’s no need to worry. You can simply book a new time slot through the appropriate application, provided your permit has expired. Always ensure to check the availability of slots and plan accordingly to avoid any inconvenience.
Following the specified schedule ensures a smooth and well-organized Umrah experience for all pilgrims.

Yes, the Umrah visa allows pilgrims (mu’tamireen) to travel freely across Saudi Arabia during their stay.

With an Umrah visa, you can explore not only the holy cities of Makkah and Madinah but also Jeddah, Riyadh, Dammam, and other cities within the Kingdom. This freedom of movement ensures you can make the most of your journey while respecting the permitted duration of your stay.

No, there is no restriction on the number of times you can perform Umrah. Pilgrims are welcome to perform Umrah as often as they wish, provided they have the necessary permits and adhere to the regulations during their stay in Saudi Arabia.

Health Coverage for Emergencies:

• Medical treatment and hospital stays.
• Emergency care for pregnancy and childbirth complications.
• Medical care following traffic accidents.
• Internal and external medical evacuations.

General Coverage:

• Permanent total disability caused by accidents.
• Death caused by accidents.
• Death due to natural disasters.
• Repatriation of the deceased to their home country.
• Legal compensation (diyah) ordered by a court.

Travel-Related Coverage:

• Compensation for flight delays.
• Compensation for flight cancellations.

Note: These benefits apply exclusively to the individual insured under the Umrah Insurance Certificate.

1. Non-emergency medical treatments or routine examinations.
2. Installation of artificial teeth, fixed bridges, or mobile dental treatments.
3. Tests and treatments for pre-existing eye or ear conditions.
4. Hearing aids, vision aids, and related correction treatments.
5. Pregnancy examinations and treatments beyond the sixth month.
6. Death or disability caused by self-harm or intentional acts.
7. Costs for repatriating the deceased to any country other than their home country.
8. Delayed or canceled flights without prior notification by the airline.
9. Theft, damage, or loss of luggage unless specified in the insurance policy.
10. Indirect financial losses not explicitly mentioned in the policy.
11. Flight cancellations due to strikes or actions occurring before the insurance policy’s activation.

These exclusions are in accordance with official guidelines to ensure clarity and transparency for insured pilgrims.

The choice to travel alone or as part of a group is entirely up to you. Whether you prefer the independence of a solo journey or the companionship of traveling with others, the decision should align with your personal preferences and comfort.
However, it is essential to ensure that all arrangements for your visa and accommodation are made through a reliable and authorized agent to guarantee a smooth and hassle-free experience.

A detailed list of the required documents for Umrah is readily available on our website. Simply visit the site and download the PDF version for your convenience.

If you are unwell, it’s crucial to take extra precautions before embarking on your Umrah journey. In addition to carrying basic over-the-counter medications like painkillers and antihistamines, individuals with chronic conditions should consult their healthcare provider before planning the trip. A thorough medical check-up is essential, and it’s important to have a report outlining your current health condition. Ensure you receive any necessary vaccinations well in advance. It’s also vital to bring enough of your prescribed medications, storing them properly to avoid exposure to heat or sunlight.

To ensure sufficient time for visa approval, processing, and securing accommodation and flight bookings, a minimum of 21 days is required before your planned travel date.

Under the new system, there are no limitations on the number of times you can apply for an Umrah visa. However, you must meet all the necessary criteria for each application.

You can travel between Makkah and Madinah using the air-conditioned coaches operated by the Saudi Arabian Public Transport Company (SAPTCO), which runs frequent services throughout the day. Alternatively, you can hire a taxi. The SAPTCO bus stations are conveniently located within walking distance from the Haram.

Yes, during your journey, we will visit the following sacred and significant sites:

In Makkah:

• Masjid Al Haram
• The Birthplace of Prophet Muhammad (صَلَّى اللَّهُ عَلَيْهِ وَسَلَّمَ)
• Masjid Aisha
• Masjid Jin
• Jannat al-Mualla
• Mount Abu Qubais
• Mount Nur (Cave of Hira)
• Mount Thaur
• Mina
• Muzdalifah
• Mount Al-Rahma
• Arafat
• Masjid Al Khayf
• Jamarat

In Madinah:

• Masjid Nabawi (صَلَّى اللَّهُ عَلَيْهِ وَسَلَّمَ)
• Masjid Ghamamah
• Masjid Abu Bakr
• Masjid Ali
• Masjid Ijaba
• Thakifa Bani Sa’d
• Mount Uhud
• Masjid Quba
• Masjid Qiblatain

These sites hold immense religious significance and will offer you a deep connection to the history and spirituality of Islam.

While many of our customers prefer to begin their journey in Makkah, the choice ultimately depends on your personal preference. Both options are available in our packages. The decision is often influenced by factors such as the convenience of entering Ihram, proximity to Miqat points, and travel duration. We are here to assist you in making the best choice based on your needs.

Umrah comprises a series of sacred rituals performed in a specific sequence. Here’s a detailed guide:

1. Ihram (State of Purity)

• Preparation: Begin by bathing (Ghusl), trimming nails, and wearing the prescribed Ihram garments.
  • Men: Two unstitched white cloths.
  • Women: Modest clothing covering the entire body except for the face and hands.
• Intention (Niyyah): Declare your intention for Umrah with the Talbiyah:
  “Labbayk Allahumma Umrah” (O Allah, I answer Your call to perform Umrah).
• Restrictions: While in Ihram, refrain from prohibited activities like shaving, cutting nails, or engaging in disputes.

2. Tawaf (Circumambulation of the Kaaba)

• Starting Point: Begin at the Black Stone (Hajr al-Aswad). Touch or gesture toward it if possible while reciting:
  “Bismillah, Allahu Akbar” (In the name of Allah, Allah is the Greatest).
• Seven Circuits: Circle the Kaaba counterclockwise seven times while making prayers, supplications, or glorifications.
• Completion: After the seventh circuit, pray two Rak’ahs behind Maqam Ibrahim if possible.

3. Sa’i (Journey between Safa and Marwah)

• Starting Point: Proceed to Safa and make the intention for Sa’i.
• Action: Walk seven times between the hills of Safa and Marwah, recalling Hajar’s search for water for her son, Ismail.
• Supplication: Make heartfelt duas, especially at Safa and Marwah.

4. Halq (Shaving) or Taqsir (Hair Trimming)

• Men: Preferably shave (Halq) or trim the hair evenly.
• Women: Trim a small portion of hair (Taqsir), typically the length of a fingertip.

Completion:

Once these rituals are performed, the Umrah is complete, and the pilgrim exits the state of Ihram, resuming normal activities.

Umrah is a profound act of devotion, humility, and gratitude to Allah, performed with sincerity and focus on spirituality.

Ensure that you have all the necessary documents, including a valid passport, a recent passport-sized photograph, and a duly completed visa application form.
Check the specific visa requirements for your country of origin, as these may vary. It’s important to apply for your visa well in advance to avoid any last-minute complications.

For a comprehensive guide on Saudi and Umrah visa procedures, please refer to our dedicated visa information page.

Additionally, we provide visa assistance when you book a package with us. Explore our exclusive packages and let us help you with your visa process seamlessly.

It is recommended to apply for your Umrah visa at least two weeks prior to your travel date. However, you can still apply for a visa closer to your departure, provided there is availability.

The initial step is to ensure you are in good health and have all the essential resources and documents required for travel, including forex, visa, accommodation, flights, and more. To prepare for Umrah, please refer to our comprehensive Umrah guide.

Here is a list of essentials to pack for your Umrah trip:

• Two sets of Ihram clothing (for men: a white robe and sheet; for women: a loose-fitting dress covering the entire body).
• A prayer mat.
• A compass.
• A small bag for personal belongings.
• A bottle of Zamzam water.
• Sunscreen, sunglasses, and a hat (especially if traveling during the summer).
• Any medications you may need.
• Copies of your passport and visa.

Here are some important duas to recite while traveling to Saudi Arabia:

• Dua for safety:
  “Allahumma inni as’aluka al-salamata fi safar wa al-‘afiyah fi dahr, wa al-tamaama fil ‘amal.”
  (O Allah, I ask You for safety in my journey, health in my body, and completion of my work.)
• Dua for forgiveness:
  “Astaghfirullah al-‘azim wa atubu ilayh.”
  (I seek forgiveness from Allah, the Almighty, and I repent to Him.)
• Dua for guidance:
  “Rabbana atina fid-dunya hasanatan wa fil-akhirati hasanatan wa qina ‘adhab al-nar.”
  (Our Lord, give us good in this world and good in the hereafter, and protect us from the punishment of the Fire.)

When you arrive in Saudi Arabia, you can anticipate a blend of tradition and modernity. Here’s what to expect:

• Immigration and Customs: Be prepared for immigration and customs checks. Ensure you have all necessary travel documents and your visa ready.
• Cultural Sensitivities: Dress modestly, especially in public, and remain mindful of local customs and traditions.
• Language: Arabic is the official language, though English is commonly spoken in cities and urban areas.
• Currency: The currency is the Saudi Riyal (SAR), and credit cards are widely accepted.
• Weather: Be ready for high temperatures, as the climate can be extremely hot, especially during certain seasons.
• Transportation: Saudi Arabia boasts a modern and well-organized transportation network for convenience.
• Cuisine: Enjoy a variety of diverse culinary options available across the country.
• Local Laws: Follow local laws, including the prohibition of alcohol and restrictions on public displays of affection.
• Safety: While Saudi Arabia is generally safe, it’s wise to take standard safety precautions.
• Travel Updates: Check for any travel advisories or updated government guidelines before your journey.

For your Umrah trip, it’s important to pack the following safety essentials:

• Passport and Visa Copies: Keep physical and digital copies of your passport and visa for emergencies.
• Cash: Carry cash amount of Saudi Riyals for immediate expenses, limit depends on your stay.
• Mobile Phone: Ensure your phone is equipped with an international calling plan or purchase a local SIM card for communication.
• First-Aid Kit: Pack basic medical supplies, including bandages, pain relievers, and antiseptics.
• Emergency Contacts: Maintain a list of important emergency numbers for assistance during your trip.

Miqat is the designated boundary that marks the point where pilgrims intending to perform Umrah or Hajj must enter the state of Ihram before continuing to Makkah. Passing this boundary without assuming Ihram is not allowed. There are five established Miqat locations:

1. Dhul Hulaifah
2. Al-Juhfah
3. Dhat Irq
4. Qarn Al-Manazil

Yalamlam

Ihram is the sacred attire worn during Umrah, consisting of two white cloth pieces (Un-stitched) for men and a full-body, loose-fitting dress for women. You must enter the state of Ihram before performing the key rituals of Umrah, such as Tawaf and Sa’i.

On your first day in Makkah, you should enter the state of Ihram and perform the Tawaf and Sa’i. Tawaf involves walking around the Kaaba, the most sacred site in Islam. Sa’i consists of walking between the hills of Safa and Marwa, which commemorates the journey of BiBi Hajar (AS) as she searched for water for her son, Ismail. (AS)

Dos: • Enter the state of Ihram before performing Tawaf and Sa’i. • Perform Tawaf around the Kaaba seven times in a counterclockwise direction. After Tawaf e Kaaba pray Nawafil at place of Ibrahim (AS) • Then Walk between the hills of Safa and Marwah seven times, beginning at Safa and concluding at Marwah. • Shave your head or trim your hair after completing Tawaf and Sa’i.

Don’ts: • Use perfume or makeup. • Cut your nails. • Engage in sexual relations. • Argue or fight. • Hunt or kill any animals.

Yes, it is permissible to perform Umrah on behalf of someone else, such as a deceased family member or someone who is ill and unable to perform it themselves. This is called “badal Umrah.”

There is no limit to the number of times you can perform Umrah. It is a wonderful opportunity to express your devotion to Allah and seek His forgiveness.

Wheelchairs are available at the entrance of the Grand Mosque, near Al Ka’baa. You can also request assistance from a staff member to help you access one.

You can find resting areas within the Grand Mosque on both the first and second floors. The first floor has seating areas near the Kaaba, and the second floor is located near the Zamzam well.

After completing your Umrah, you have various transport options available, including taxis, buses, or the Al Haramain train for convenient travel.

If you find yourself lost during Tawaf or Sa’i, remain calm. Seek assistance from a staff member, or follow the directional signs that guide you towards the Kaaba.

The time required to complete Umrah can vary from person to person. However, on average, it usually takes around 2 to 3 hours to perform the Tawaf and Sa’i rituals.

The following hospitals are located near the Grand Mosque:

• Haram Emergency Hospital
• Ajyaad General Hospital
• Albayt Medical General Center

• Explore Jabal Al-Noor, the mountain where Prophet Muhammad (peace be upon him) received his first revelation.
• Discover Mada ‘in Saleh, an ancient city recognized as a UNESCO World Heritage Site.
• Shop for unique souvenirs and gifts.
• Savor the local delicacies and traditional dishes.

For more recommendations, check out our blog: Exploring the Spiritual Gems: Must-Visit Places in Makkah After Umrah.

Zamzam water is easily available at Airports for purchase and also available at various shops and supermarkets in Makkah, especially around Al Haram. If you have spare time, you can visit the licensed factory that extracts Zamzam water, or you can directly buy it from the King Abdullah Zamzam Water Distribution Center.

Yes, you are allowed to take Zamzam water with you. However, there are limits to the amount you can carry. Each person is permitted to bring up to 5 liters of Zamzam water.

You can board the Al Haramain train to Madinah at the Makkah Station, which is the designated train station for this route.

To visit Al Rawdah Al Sharifah, a permit is required as per the Ministry of Hajj’s guidelines. Follow these steps to book your appointment:

1. Step 1: Download the Nusuk app.
2. Step 2: Choose your preferred language and select whether you are a citizen or visitor.
3. Step 3: Enter your personal details. For citizens, include the Iqama number. If you’re a Umrah passenger or visitor, provide your visa number, passport number, date of birth, country, nationality, mobile number, code, and email address.
4. Step 4: Tap on “Permits” and choose either “Praying in Al Rawdah Al Sharifa.
5. Step 5: Choose your desired time, date, and prayer slot. After approval, your permit will be ready, and you can pray during your scheduled time.