Everything You Need to Know – Simplified Answers Await
Umrah can be done any time of the year, while Hajj is performed once a year during Dhu’l-Hijjah and is mandatory for those who meet the criteria.
Any adult Muslim in good health and with the financial means. It’s not required for children or those unable to bear the expenses.
Typically 5-6 days, depending on your program.
Choose a package from our website or office brochure, then secure your spot with a deposit or contact us for details.
After booking, a rep will contact you if more info is needed. Once complete, you’ll receive a confirmation via phone or email.
Check all documents for accuracy. Contact TGS immediately if there are any errors.
Your ID card ensures our team can recognize and assist you during your journey. Keep it and your luggage tags with you at all times.
TGS arranges all transportation services.
Depending on your package, rooms generally accommodate 4 to 6 people.
For details on charges for children, please contact TGS directly.
Room rates vary based on the Hajj package. Call TGS Hajj for specific pricing.
Children under 10 years do not require the vaccine.
The vaccine is valid for 3 years.
Any Meningitis vaccine is valid. And any other required by K.S.A or W.H.O.
You can get the Meningitis vaccine at any major pharmacy. TGS also arranges it for our Hajj travelers.
You can use professional laundry services in Saudi Arabia or buy detergent from local markets to hand-wash light clothing.
Makkah operates on UCT/GMT + 3 hours. There is no daylight saving time.
The currency is the Saudi Riyal (SAR). 1 riyal equals 0.2267 USD, and 1 USD equals 3.7502 riyals.
Yes, there are branches of major national and international banks in both cities.
Banks are typically open from 9:00 AM to 12:00 PM and 5:00 PM to 7:00 PM, from Saturday to Wednesday. On Thursdays, banks only operate in the morning.
Yes, banks in Saudi Arabia exchange foreign currency.
Yes, the Saudi Ministry of Health requires a valid Meningococcal Meningitis vaccination certificate. It must be issued no more than 3 years and no less than 10 days before arriving in Saudi Arabia. If you are arriving from a country with yellow fever, you must also present a valid yellow fever vaccination certificate.
Yes, Makkah has several hospitals that provide free healthcare services for pilgrims.
Yes, you can find most over-the-counter medicines at pharmacies in Makkah. However, if you use specific brands or take prescribed medication, it’s best to bring enough supply with you.
Yes, but Hajj is physically demanding, and it’s advised only for those who are physically and financially able. For disabled pilgrims, proper planning is essential. Here’s what you should know:
Jeddah Airport has facilities for the disabled to assist with mobility and comfort.
Buses in Saudi Arabia are not equipped for wheelchairs. You’ll need to consult us for alternative transport arrangements.
Most hotels are not equipped for the disabled, except for some top-tier hotels. It is essential to discuss your specific needs with us before booking to ensure proper accommodations.
The Grand Mosque is well-equipped with escalators, ramps, and free wheelchairs for disabled pilgrims. However, if you need someone to push your wheelchair, there will be an additional charge for this service.
Ihram is the sacred state a pilgrim enters before performing Hajj or Umrah. For men, the Ihram consists of two simple white sheets. The first sheet is wrapped around the waist, covering from the navel to the ankles. It is secured with a belt or strip of fabric. The second sheet is draped over the shoulders. Men must wear sandals or shoes that do not cover the ankles and should not wear any head coverings or underwear. Women may wear any modest dress that meets Islamic guidelines, with the head covered, but the face and hands uncovered.
While in Ihram, a Muhrim (a pilgrim in this state) must observe these important rules:
When traveling to Saudi Arabia, avoid bringing the following items:
Your accommodation in Makkah is arranged by TGS (Tawaf Global Services). We offer a range of options to suit your needs, including:
The details of your hotel or building will be included in the package you select. Rest assured, we prioritize your comfort during your spiritual journey!
Travel within Saudi Arabia is generally restricted during Hajj. Pilgrims can move between Makkah, Madinah, and the tent cities of Mina, Arafat, and Muzdalifah. Here are some options for getting around:
Mina is organized as a tent city, featuring various sectors for accommodation. Each tent typically houses between 20 to 40 people and is equipped with:
Yes, you can safely drink bottled mineral water or use water fountains available at holy sites. Zam zam water is also considered safe for consumption. There’s no need to boil or sterilize the water.
While food in Saudi Arabia is generally safe, it’s wise to be cautious. Here are some guidelines:
Yes, you can use your mobile phone to stay connected with your group and call home. SIM cards valid for one month are available at most phone shops in Makkah and Madinah. Ensure your phone is unlocked and can accept any SIM card before traveling.
If you find yourself lost, head to one of the “Pilgrim Assistance Booths,” located throughout the holy sites. They can help you locate your hotel, tent, or group. Always carry your ID card and ID bracelet for identification. It’s also a good idea to designate a well-known meeting spot for your group in case someone gets lost.
No, there are no hidden fees in the packages. However, please note that the cost for sacrifice and food is not included. For more details, feel free to call TGS.
The prices of the packages vary depending on the program you choose.
Full payment must be submitted at the time of booking or before the application deadline closes.